Frequently asked questions

Fixgest has three plans to match your shop's size — Starter at €15/month, Professional at €44.99/month and Business at €89/month. No setup fees and no surprise invoices: hosting, daily backups, SSL and support are included at every level. You can cancel anytime.

Yes. Every shop starts with a 30-day free trial — no card required to begin. Try the full app on your own workflow, and only continue if it fits your shop.

No. Fixgest runs entirely in the browser — there is nothing to install or update. Sign in from any computer, tablet or phone and you're working; we handle hosting, updates and maintenance for you.

Yes. Each shop's data is fully isolated from every other shop, the database is backed up automatically every day and copied off-site, traffic is encrypted (SSL), and repeated failed logins are blocked. You own your data and can export it anytime — no lock-in.

Open the side menu → Repair → “New intake”. Enter the customer, the device (model and IMEI), the reported fault and a price estimate, then save. The repair appears on the workboard under “Received”.

When you mark a repair ready for pickup, the customer is automatically emailed — if they have an email on file. They can also check the status anytime via the QR code on their receipt. If they linked the Telegram bot from the QR code on their receipt, the update arrives in Telegram too — where they can also check the status and download their invoices. SMS and WhatsApp updates are available on request.

Yes. Every repair has a public status page the customer opens from a link or by scanning the QR code on their receipt. It shows only the status — never private data.

From the repair (or sale/order), use the print or email action. The invoice is generated as a PDF, can be emailed to the customer, and carries a QR code they can scan to download their copy.

Yes. In the invoice template editor you can switch the document language and rename any field label. Switching the language resets all labels to that language's defaults — you confirm before it happens.

Yes. The public status page lets the customer approve the repair estimate online, so you have their go-ahead on record before any work begins.

Yes. Use Shop → “Buy device” to add a device to your inventory and “Sell device” to register a sale with buyer details and a warranty period. You can also run your own online storefront.

Under “All devices for sale” you can browse and search your full stock. Warranty periods are tracked so you always know what is still covered.

Use the Spare parts section to create an order and close it when the part arrives, and the Returns section to register and track a return through control and shipping.

An administrator adds users from the Admin area. Each operator signs in with their own account, and a presence indicator shows who is currently working. There is no per-user fee.

Yes. Most lists — repairs, inventory, audit log — export to CSV, which opens directly in Excel, handy for accounting or your own analysis.

It links to the customer's public status page or to their invoice download. The link uses a secure key, so only the holder of the receipt can open it.

Yes. The database is backed up automatically every day and copied off-site, so your shop's history is protected.

The app and the customer-facing pages are available in several languages, including English, Italian, Romanian, Russian, French, Spanish and German — so you and your customers each read in your own language.