Answers

Frequently asked questions

Everything a repair shop owner asks before getting started — pricing, the free trial, what Fixgest does and how your data is kept safe.

Pricing & getting started
How much does Fixgest cost?

Fixgest is one flat price per shop — €44.99/month, all-inclusive. No setup fees, no per-user charges and no surprise invoices: unlimited users and repairs, hosting, daily backups, SSL and support are all in the price. You can cancel anytime.

Is there a free trial?

Yes. Every shop starts with a 14-day free trial — no card required to begin. Try the full app on your own workflow, and only continue if it fits your shop.

Do I need to install anything?

No. Fixgest runs entirely in the browser — there is nothing to install or update. Sign in from any computer, tablet or phone and you're working; we handle hosting, updates and maintenance for you.

Is my data safe?

Yes. Each shop's data is fully isolated from every other shop, the database is backed up automatically every day and copied off-site, traffic is encrypted (SSL), and repeated failed logins are blocked. You own your data and can export it anytime — no lock-in.

Using Fixgest day to day
How do I register a new repair?

Open the side menu → Repair → “New intake”. Enter the customer, the device (model and IMEI), the reported fault and a price estimate, then save. The repair appears on the workboard under “Received”.

How do I keep the customer updated?

When you mark a repair ready for pickup, the customer is automatically emailed — if they have an email on file. They can also check the status anytime via the QR code on their receipt. SMS updates are available on request (about one per repair), and WhatsApp updates are available on request too.

Can the customer track their repair?

Yes. Every repair has a public status page the customer opens from a link or by scanning the QR code on their receipt. It shows only the status — never private data.

How do I print or send an invoice?

From the repair (or sale/order), use the print or email action. The invoice is generated as a PDF, can be emailed to the customer, and carries a QR code they can scan to download their copy.

Can I change the invoice language or field names?

Yes. In the invoice template editor you can switch the document language and rename any field label. Switching the language resets all labels to that language's defaults — you confirm before it happens.

Can the customer approve the estimate before I start?

Yes. The public status page lets the customer approve the repair estimate online, so you have their go-ahead on record before any work begins.

Can I sell devices, not just repair them?

Yes. Use Shop → “Buy device” to add a device to your inventory and “Sell device” to register a sale with buyer details and a warranty period. You can also run your own online storefront.

Where do I see my stock and warranties?

Under “All devices for sale” you can browse and search your full stock. Warranty periods are tracked so you always know what is still covered.

How do I handle spare-parts orders and returns?

Use the Spare parts section to create an order and close it when the part arrives, and the Returns section to register and track a return through control and shipping.

How do I add another operator?

An administrator adds users from the Admin area. Each operator signs in with their own account, and a presence indicator shows who is currently working. There is no per-user fee.

Can I export my data?

Yes. Most lists — repairs, inventory, audit log — export to CSV, which opens directly in Excel, handy for accounting or your own analysis.

What is the QR code on the receipt for?

It links to the customer's public status page or to their invoice download. The link uses a secure key, so only the holder of the receipt can open it.

Is my data backed up?

Yes. The database is backed up automatically every day and copied off-site, so your shop's history is protected.

What languages does Fixgest support?

The app and the customer-facing pages are available in several languages, including English, Italian, Romanian, Russian, French, Spanish and German — so you and your customers each read in your own language.

Request Demo

See it on your own shop

Request a free demo and we'll show you Fixgest with your own workflow in mind.

Request Demo →

Still have questions? Request a demo and we'll walk you through it.